Returns & Refund Policy

1. Eligibility for Returns: We accept returns within 14 days from the date of delivery. To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unused, and undamaged.

• All original packaging, tags, and accessories must be included.

• The return must be accompanied by a valid proof of purchase.
   

1. Return Process: To initiate a return, please contact our customer support team at [email protected] with your order details and reason for the return. Our team will guide you through the return process and provide you with the necessary instructions.
    

2. Return Shipping: The customer is responsible for the return shipping costs, unless the return is due to a defect or error on our part. We recommend using a reliable shipping service with tracking to ensure the safe return of the product. Fire Skin is not responsible for lost or damaged items during the return shipping process.
    

3. Inspection and Refunds: Once we receive the returned item, our team will inspect it to ensure that it meets the eligibility criteria mentioned above. Upon successful inspection, we will process the refund based on your original payment method. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
    

4. Refund Timeframe: We strive to process refunds promptly upon receiving and inspecting the returned item. However, please allow up to 10 business days for the refund to be reflected in your account, as processing times may vary depending on your payment provider.
    

5. Non-Refundable Items: Certain items are non-refundable unless they are defective or damaged upon arrival. These items include digital downloads, gift cards, or items marked as final sale.
    

6. Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return as per our policy and place a new order for the desired item.
    

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with clear photos showcasing the issue. We will work with you to resolve the matter promptly by providing a replacement or issuing a refund.
    

Please note that our Returns & Refunds policy applies only to purchases made directly through the Fire Skin website. If you purchased our products from a third-party retailer, please contact them directly regarding their specific return policies.
 

If you have any further questions or need assistance with the returns process, please reach out to our customer support team at Contact page, We are committed to ensuring your satisfaction and will be happy to assist you.