Shipping Policy
At Fire Skin, we want to ensure a smooth and efficient shipping process for our valued customers. Our Shipping Policy outlines important information regarding shipping methods, delivery times, tracking, and more. Please read this policy carefully before making a purchase.
​
If any additional information required, please feel free to contact us.
Policies & Necessary Information
-
Order Processing Time: We strive to process and ship orders as quickly as possible. Most orders are delivered within 1-2 business days (excluding weekends and holidays). However, during peak seasons or promotional periods, delivery times may be slightly longer. We appreciate your patience and understanding.
-
Shipping Methods: We offer various shipping methods to accommodate different needs. The available options will be displayed during the checkout process, and the estimated delivery times will be provided for each shipping method. Please note that the delivery times are estimates and may vary depending on factors beyond our control, such as customs clearance or unforeseen delays by the shipping carrier.
-
Shipping Destinations: We currently ship to select countries worldwide. During the checkout process, you will be able to view the available shipping destinations. If your country is not listed, we regretfully cannot ship to that location at this time.
-
Shipping Costs: Shipping costs are calculated based on the selected shipping method, destination, and the weight/size of the package. The shipping cost will be displayed during the checkout process before you finalize your purchase. Please note that additional customs duties, taxes, or fees may be applicable upon delivery, depending on your country's regulations. These additional charges are the responsibility of the customer.
-
Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email. This tracking number will allow you to monitor the progress of your shipment. Please note that it may take a few days for the tracking information to be updated by the shipping carrier. If you have any questions or concerns regarding the tracking of your package, our customer support team is available to assist you.
-
Delivery Times: Delivery times may vary depending on the shipping method chosen and your location. While we make every effort to ensure timely delivery, please understand that unforeseen circumstances, such as weather conditions or customs processes, can impact delivery times. The estimated delivery times provided during the checkout process are not guaranteed and are subject to change.
-
Undeliverable Packages: In the event that a package is deemed undeliverable due to an incorrect or incomplete shipping address provided by the customer, the package may be returned to us. If this occurs, we will contact you to arrange reshipment. Additional shipping fees may apply for the reshipment.
-
Order Tracking and Support: If you have any questions or concerns about the shipping of your order, please contact our customer support team at [email protected] We are here to assist you and provide updates on your shipment's status.
Please note that our Shipping Policy is subject to change without prior notice. Any updates or modifications will be reflected on our website. If you have any further questions or need additional information, please refer to our FAQs or Contact our customer support team.
Thank you for choosing Fire Skin. We appreciate your business and look forward to delivering your stylish products to you promptly and efficiently.